Customer Care Center
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Working in the Customer Care Center at PNC


The Customer Care Center within PNC houses approximately 5,000 employees to support both external customers and internal teams. All roles come with robust training so you can feel empowered and knowledgeable about the products you support. The Care Center assists 2.5 million customers each month by phone, messenger, or social media. PNC also values your development and ability to pursue PNC jobs are keys to your and PNC’s success. As a representative in the Customer Care Center, you are opened to unique opportunities to grow into leadership roles, as well as team roles within the sales division and throughout the bank.

PNC’s Customer Care Center values performance and flexibility. We offer full-time and part-time shifts and opportunities to work remotely. The Care Center is leading the enterprise with new and innovative channel growth with a virtual presence of nearly all their employees. Come be part of a career-minded team of relationship builders who provide expert support to customers seeking answers and advice on financial needs.

Hear from our Customer Care Employees:

“I love the opportunity to provide experience and accurate information to my partners, whose critical role it is to shape the customer experience. By providing information and direction to other support groups, I can ensure our partners have the best tools to create the best experience for our customers.” - Jared C., Branch Support Hotline
Portrait of Jared Childers
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“PNC feels like family because of the Leadership Standards and core values, as well as my peers, coworkers, and supervisors. I feel supported and uplifted here. I see PNC continue to grow to support their employees and the markets they serve, showing me that PNC care and listens.” - Brianna N., Retail Support Research
“PNC is a great employer for multiple reasons. In the Customer Care Center, the positive experience with my leaders was shown thorugh a strong desire to develop their employees' skills for their current and future roles. PNC invests heavily in their employees by partnering with Guild to provide access to free college degrees, cerfiticates, and other education, as well as offering health and well-being services that strengthen our work like balance.” - Kerry E., Financial Solutions Division Team Lead
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Explore Our Customer Care Center Opportunities

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Important Legal Disclosures

If an accommodation is required to participate in the application process, please contact us via email at accommodationrequest@pnc.com . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

 

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
 

PNC provides equal opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

PNC complies with all U.S. Federal and State employment posting requirements.  
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