AI Guidelines for Candidates

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Opening up the future

At PNC, we're a forward-thinking technology company that embraces innovation - including thoughtful use of artificial intelligence.

We recognize that artificial intelligence is becoming part of how people learn, prepare and work. Used responsibly, AI can support clarity and confidence for candidates seeking employment. Used improperly in the hiring process, it can undermine trust and impede our ability to learn about the capabilities you will bring to PNC. 

Our culture is built on integrity, and our hiring decisions are made on trust. Candidates may use AI as a support in certain circumstances, but it is never a substitute for authentic, honest representation. The following guidance outlines how candidates may thoughtfully use AI throughout the recruitment process. 
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Where AI Can Support You

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Application Materials

You may use AI tools to help edit or refine your resume and cover letter, not create it. For example, some candidates might use AI to improve clarity, grammar or structure of resume or cover letter language. This can be especially helpful when translating complex work into concise language.
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Interview Preparation

It's always a good idea to prepare for your interview. Using AI to practice interview questions, research PNC, or reflect on past experiences is an appropriate way to build confidence. Preparation helps you show up as your best self, and helps us have a more meaningful conversation with you.
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AI as a Skill
We want to know what you know about AI. In your interview, we encourage you to share your learning, experiences and skills using artificial intelligence in your previous roles.
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Where AI Should NOT Be Used

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Live Interviews (Virtual or In-Person)

Live interviews are designed to be genuine, human conversations. Unless we explicitly state otherwise, candidates should not use AI tools to generate answers or assist during interviews. We want to understand how you think, communicate and navigate decisions in real-time - especially in moments that require judgement, empathy and clarity.
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Assessments or Case Studies

Unless explicitly noted, assessments and take-home exercises should be completed without AI assistance. These activities help us understand your individual problem-solving approach and how you apply your knowledge. If AI use is permitted for a specific assessment, we will make that clear in advance.
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We expect candidates to participate in the hiring process with honesty and in good faith. Misrepresentation of experience or undisclosed assistance that affects evaluation may impact candidacy. If you require acommodations at any stage of the process, we encourage you to discuss this with your recruiter. Creating equitable access is part of how we support people doing their best work.
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We know the hiring process can be stressful, which is why we’ve created a step-by-step guide to help you navigate our process from start to finish. Let us help empower you to find your fit at PNC.

Read More About Our Hiring Process

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Important Legal Disclosures

If an accommodation is required to participate in the application process, please contact us via email at accommodationrequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.


At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

“Brilliant Thrives Here” is a registered trade mark of The PNC Financial Services Group, Inc.

PNC provides equal opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
 

PNC complies with all U.S. Federal and State employment posting requirements.  
CLICK HERE to access to all labor law ePosters.
CLICK HERE to access PNC Equal Opportunity and Affirmative Action (Section 503 & VEVRAA) Policy

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