Customer Care Center
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Working in the Customer Care Center at PNC


As the problem-solving hub of the Retail Bank, the Customer Care Center leads consumers and small businesses to financial well-being by demonstrating a broad range of expertise - from daily money management advice to savings and investment options to loan and credit solutions. When customers have an issue or question about their banking, they frequently use the contact information on the back of their credit or debit card to connect with the Customer Care at PNC. The Care Center is a client-centric and highly innovative team with a virtual presence of nearly all their employees.

As an employee in the Customer Care Center, you will be part of a high volume, fast-paced environment servicing PNC's client base across the company. PNC's Customer Care Center values performance and flexibility, and offers opportunities to work remotely. You'll be part of a robust training program that will make you feel empowered and knowledgeable about the products you support. The Customer Care Center is structured in a way that enables career mobility across our teams, including personal banking, mortgage, credit card, business banking, online banking, retail support and more. We are passionate about career development and offer many opportunities to expand your knowledge and grow your career within the Customer Care Center and across the bank. Come to PNC and be part of a career-minded team of relationship builders who provide expert support to our customers.
"The Customer Care Center has become a destination for colleagues from across PNC to develop and grow their careers. We have teammates that continue to grow long-term with us within the Customer Care Center, into other businesses across Retail, as well as throughout the bank."

- Cedric McDonald, Head of Customer Care Center

Hear from Our Customer Care Employees:

“I love the opportunity to provide experience and accurate information to my partners, whose critical role it is to shape the customer experience. By providing information and direction to other support groups, I can ensure our partners have the best tools to create the best experience for our customers.” - Jared C., Branch Support Hotline
Portrait of Jared C.
“PNC feels like family because of the Leadership Standards and core values. I feel supported and uplifted here. I see PNC continue to grow to support their employees and the markets they serve, showing me that PNC care and listens.” - Brianna N., Retail Support Research
Portrait of Brianna N.
“PNC is a great employer for multiple reasons. In the Customer Care Center, the positive experience with my leaders was shown thorugh a strong desire to develop their employees' skills for their current and future roles. PNC invests heavily in their employees by partnering with Guild to provide access to free college degrees, cerfiticates, and other education, as well as offering health and well-being services that strengthen our work like balance.” - Kerry E., Financial Solutions Division Team Lead
Portrait of Kerry E.

Explore Our Customer Care Center Opportunities
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